DIPMBQuality seal
High Patient Satisfaction
You have been certified!
The German Institute for Product and Market Assessment has certified you with the seal for “High Patient Satisfaction 2026” as part of the Germany-wide study measuring the patient satisfaction of German dentists and orthodontists. This certification is strong testimony to your focus on patients. It serves not only as recognition of your outstanding performance, but also as a powerful tool for strengthening your market position and convincing your patients.
Please note that you may only advertise with the certification once you have acquired the license rights to the award for 790.00 €. Contact us now, without obligation.
Award criteria
The award is based on a data-driven analysis of publicly accessible patient opinions and experience reports in the digital space. The study took the following criteria into account in particular:
1. Patient experiences and reviews
Analysis of whether patients describe their experiences with a practice predominantly positively, neutrally or negatively.
2. Perception of service and focus on patients
Assessment of how often aspects such as service quality, availability, reliability or patient friendliness are named in connection with the practice.
3. Consistency of patient satisfaction
Analysis of whether positive patient experiences are recurrently and stably recognizable across different platforms and sources.
4. Thematic context of mentions
Assessment of the topics with which a practice is associated in connection with patient satisfaction, for example advice, support, quality or problem-solving.
5. Public response to patient experiences
Analysis of the general resonance and visibility of patient feedback and reported experience in the digital space compared with other practices within a market.
The method
As part of the study, publicly accessible patient opinions and experience reports from various digital sources were collected and evaluated. The aim of the analysis was to obtain as comprehensive a picture as possible of how satisfied patients actually are with practices and how these experiences are communicated in the digital space.
- 1
Market research
We began with in-depth online market research in order to compile a list of the prominent dental and orthodontic practices in Germany. For this we used search engines and industry directories.
- 2
Website and online presence analysis
We analyzed the websites of the dental and orthodontic practices with regard to usability, information, prices, availability and patient service.
- 3
Customer ratings and reviews
Platforms such as Google My Business, Trustpilot and specialized forums were used to collect and evaluate patient reviews. We paid particular attention to trends in positive and negative ratings.
- 4
Social media analysis
The presence and engagement of the dental and orthodontic practices on social media such as Facebook, Instagram and LinkedIn were examined in order to gain insights into patient satisfaction and brand perception.
- 5
Comparison of product offerings and services
We compared the services, pricing, product quality and after-sales service of the dental and orthodontic practices.
- 6
SEO and online visibility
Online visibility was analyzed using SEO tools in order to assess the market presence and popularity of the dental and orthodontic practices.
- 7
Industry reports and analysis
We drew on industry reports and studies in order to obtain a comprehensive picture of the market position and reputation of the dental and orthodontic practices.
- 8
Competitive analysis
A competitive analysis helped us to determine the strengths and weaknesses of the individual dental and orthodontic practices in direct comparison.
- 9
Use of analysis tools
Tools such as Google Analytics were used to measure traffic and user engagement on the websites of the dental and orthodontic practices.
- 10
Summary and assessment
Finally, we brought together all the data collected and assessed the dental and orthodontic practices against various criteria such as patient satisfaction, quality, service and online presence.
Contact
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For questions about an award, about our methods or about a possible certification.