DIPMBQuality seal
High Customer Satisfaction 2026 Trade Businesses
You have been certified!
The German Institute for Product and Market Assessment has certified you with the seal for “High Customer Satisfaction 2026” as part of the Germany-wide study measuring customer satisfaction in the German skilled trades (DKiH). This certification is strong testimony to your customer focus. It serves not only as recognition of your outstanding performance, but also as a powerful tool for strengthening your market position and convincing your customers.
Please note that you may only advertise with the certification once you have acquired the license rights to the award for 390.00 €. Contact us now, without obligation.
The method
- 1
Market research
We began with in-depth online market research in order to compile a list of the prominent trade businesses in Germany. For this we used search engines and industry directories.
- 2
Website and online presence analysis
We analyzed the websites of the businesses with regard to usability, information, prices, availability and customer service.
- 3
Customer ratings and reviews
Platforms such as Google My Business, Trustpilot and specialized forums were used to collect and evaluate customer reviews. We paid particular attention to trends in positive and negative ratings.
- 4
Social media analysis
The presence and engagement of the businesses on social media such as Facebook, Instagram and LinkedIn were examined in order to gain insights into customer satisfaction and brand perception.
- 5
Comparison of product offerings and services
We compared the services, pricing, product quality and after-sales service of the businesses.
- 6
SEO and online visibility
Online visibility was analyzed using SEO tools in order to assess the market presence and popularity of the businesses.
- 7
Industry reports and analysis
We drew on industry reports and studies in order to obtain a comprehensive picture of the market position and reputation of the businesses.
- 8
Competitive analysis
A competitive analysis helped us to determine the strengths and weaknesses of the individual businesses in direct comparison.
- 9
Use of analysis tools
Tools such as Google Analytics were used to measure traffic and user engagement on the websites of the businesses.
- 10
Summary and assessment
Finally, we brought together all the data collected and assessed the businesses against various criteria such as customer satisfaction, quality, service and online presence.
Contact
You can reach us.
For questions about an award, about our methods or about a possible certification.